PRODUCTS

Natural origin ingredients are derived from natural ingredients by permitted chemical reaction processes. We always tell you exactly what's in our products, you'll find it on the back of our products and in the Ingredients section on the product pages on this site!

Never. All our products are cruelty free. Testing on animals is also banned in the EU.

All our products are vegan with the very slight exception of our hair styling gel which has quite a quirky story…

Hair Style is a styling product that acts like hair spray, which makes your hair stay in place throughout the day. Styling gel is made of mostly styling polymers, which are usually based on vinyl monomers such as PVP (Polyvinyl Pyrolidone) or VP (Vinyl Pyrolidone), these are often called ‘Carbomer’ (Thickener).

The hair styling gel contains shellac which acts as a natural thickener.

Shellac is a resin secreted by the female lac bug, on trees in the forests of India and Thailand. The bug walks along the bark as it goes about its daily business, it secrets Shellac. This dries over time and is scraped as dry flakes which can be used in cosmetic products to give them a natural sticky texture, ideal for hair gel.

No UNITY products contain microbeads. And they never will.

All our ingredients are sustainably sourced and fairtrade using high-quality organic ingredients wherever possible.

Yes! We don’t use synthetic fragrances, which are made using chemicals. We have unique natural fragrance blends made from natural origin ingredients only. As an added bonus, they are less likely to cause a skin reaction than their chemical counterparts too.

Sugarcane – sweet, right? We think there is too much virgin plastic in the world and we are on a mission to reduce our use of it within our company. That’s why we sought out a bioplastic alternative for our packaging structures .Sugarcane reduces carbon emissions and your carbon footprint.

On that note, it’s always a good idea to check best practice with your local recycling service provider, so you can pick up handy tips like whether it’s best to leave the caps on or separate them from the bottle. With pumps, you can help the recycling plant by separating out the pump and put the plastic parts without the metal spring and ball into the recycling bin. And for any cardboard or paper packaging – please do recycle it!

Being the most sustainable that we can is very important to our founders. As well as bioplastic packaging, customer deliveries arrive in 100% recycled craft boxes with bio-degradable and non-toxic starch chips as packing fill (in fact, they are edible in case you’re feeling peckish). We don’t use secondary packaging for our products and we don’t add paper receipts to your order. Where we do have to add any information, we always do so using 100% recycled paper. Small steps, but important ones. We will keep seeking out sustainable innovations and solutions.

SLS (Sodium Lauryl Sulfate) and SLES (Sodium Laureth ether Sulfate) are harsh sulfates used as foaming and cleansing agents. We don’t use them as they can irritate and dry out the skin – and there are marvellous natural alternatives.

Absolutely not. Parabens have been an ingredient in many cosmetic products since the 1950s, used to prevent the growth of bacteria they are a cheap and effective preservative ingredient. Recent studies have linked parabens to breast cancer. Thankfully there are many natural alternatives available.

No. Mineral oil is a very common ingredient in personal care products. Mineral oil is derived from petroleum and may be contaminated with cancer-causing polycyclic aromatic hydrocarbons (PAHs). Mineral oil aggravates acne and negatively affects functions of the skin function, linking it to premature aging.

The symbols on our packaging are there to make it easier for our bottles, pots and tubes to be recycled once you’re done with them. Here’s the breakdown:

The Green Dot – This signifies that we’re making a financial contribution towards the recovery and recycling of plastic packaging in Europe.

Plastic ID Codes – This 'chasing arrows' symbol identifies the type of plastic resin used to make the package. The number inside and the letters underneath let recycling plants know what the packaging is made of, so they recycle it in the right way.

Period After Opening – The number inside this symbol tells you how long (generally in months) the product will keep after it has been unsealed.

Derma Approved: means that the product was reviewed by a dermatologist a qualified skin doctor.

Vegan: Our products that are free of animal derivatives – including natural ingredients such as honey, beeswax, lanolin and milk-derived lactic acid.

ORDERS & SHIPPING

Our standard UK shipping charge is £2.50. For faster delivery, you can select [priority shipping, which is £3.50.

Once payment has been processed we aim to ship all orders within two (2) working days of receipt. From dispatch please allow around 3–5 working days for standard delivery.

For premium orders you should receive your order the next working day after its dispatched.

‘Working days’ are Monday to Friday (not including UK Bank / Public Holidays).

Please note, we do not despatch or deliver at weekends or public holidays.

We do indeed – we offer free shipping for orders over £35

We currently ship to 23 countries in Europe and we’ll be spreading our wings far and wide soon! If we haven’t reached you yet, sign up to our newsletter and you’ll be the first to know when we do.

We ship to the following countries: UK and Northern Ireland, Germany, France, Spain, Italy, Belgium, Luxembourg, Netherlands, Denmark, Sweden, Norway, Switzerland, Republic of Ireland, Portugal, Poland, Hungry, Austria, Cyprus, Slovenia, Finland, Greece, Turkey, and Malta.

Orders for mainland Europe must be placed on eur.oneunity.com where the products will be purchased in Euros. Orders for the UK and Northern Ireland must be placed on oneunity.com where the products will be purchased in Sterling.

Subscriptions

You can select any of our Unity products on a rolling subscription basis, choosing to receive them every 4 weeks. The more frequently you order, the more you save.

It’s the Convenient and Environmentally friendly option as you can bundle your products together rather than buying on the go, plus you will receive 15% off the price of your product with our monthly subscription option.

You can cancel your subscription by logging into your account, clicking ‘manage my orders’ then ‘cancel my order’. Please note that the cut-off date for cancelling your order is the 14th of each month. If you cancel after this date, you will be charged for and receive your upcoming order, after which your subscription will be stopped.

Payments

We accept all major credit and debit cards, Apple pay and Google pay.

This will vary depending on your banking provider, but charges should show on your statement between 1-5 working days after your purchase.

Refunds & Returns

Missing Orders

Please get in touch with our customer care team.

Missing Items in my order

Please get in touch with our customer care team.

Returns Policy

If for some reason you are not happy with your order, you have the right to return a product based on the summary outlined below.

YOUR RIGHTS

As you are a consumer and have made an order online you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 14 working days from delivery. Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel). If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us, provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation. Refunds will only be made against the original credit/debit card used.

We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available, or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

YOUR RIGHTS IF THERE IS A PROBLEM WITH A PRODUCT

In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the items.

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